Voicemail, Greeting, and On Hold message

Phone service is the key to any company’s success. At WebAudioStore, we are specialists in the production of phone service messages for companies with personalized Voicemail, Greeting, and On Hold Messages.

The importance of investing in personalized Voicemail, Greeting, and On Hold Messages for phone service

The excellence of company’s phone service is an essential pillar to guarantee satisfaction, trust and a good impression with the client or business partner that calls your company.

It has become more frequent to substitute phone service with machines, which many times leads clients to give up and contact another company.

The WebAudioStore’s personalized messages for phone service, either Voicemail, Greeting, and On Hold messages or informative messages, do not replace human service but take advantage of the time on hold to welcome the caller in the Company’s name, to indicate their call is on hold, to transmit useful information about products and services and, in case the company is closed, to inform about business days and schedule for service.

Do not leave your client in silence or with the impression that you do not take calls. Speak with our team and we will help you conceptualize the personalized Voicemail, Greeting, and On Hold message for your company’s phone service.

On Hold Message

The personalized on hold message is a strategic resource for companies that has many functionalities:

• Retain a call
  The objective of the on hold message goes beyond playing music and transmit information. The purpose of the on hold message is for people not to hang up the call.
   
• End with the silence or “elevator music”
  Occupy the on hold time with relevant information, instead of leaving the client in silence or listening to old and annoying songs that can lead the client to give up on the call.
   
• Selling opportunity
  It’s a channel to present products, services, useful information, divulging the website and other important contacts.

At WebAudioStore we assist our clients to produce their personalized on hold messages with suggestions of voice over artists, personalized scripts, translations and the schedule for the recording in studio.

Vocal Guides IVR

The vocal guides IVR are normally used in virtual phone service systems and call centers. Personalized messages guide the caller through an option menu (or different menus), and offer informative messages, for examples, a message to inform that the call will be recorded:

Hello, you have reached WebAudioStore. We inform that your call will be recorded, in case you do not consent, please contact us through the alternative channels.

Or an option menu:

To speak with the Commercial Department, dial 1, Production Department, dial 2, Financial Department, dial 3.

Voicemail, Greeting, and On Hold messages and informative messages for phone service

Voicemail, Greeting, and On Hold message and informative messages for phone service must transmit the information the client is looking for or that the company wishes to transmit, whether it is business hours, closing days for vacation, specific information regarding a product or service, urgent service lines, with information that will guide the caller to the purpose of their call. 

For example:

You have reached WebAudioStore. Today we celebrate a local holiday in Lisbon, and we are closed. Please, contact us again on the next business day, from Monday to Friday, between 9am and 1pm, and between 2pm and 6pm. If you prefer, send us an email, indicating the subject and your contact information to: info@webaudiostore.com . Thank you.

Voicemail, Greeting, and On Hold messages for Call Centers

Service Company’s, for example: banks, insurance companies, distributors, telecommunications, and all that require constant service to their consumer, normally use personalized messages – Voicemail, Greeting, and On Hold messages – that guide the caller through an option menu until the call is picked up by the right collaborator or their problem is solved.

At WebAudioStore we produce Voicemail, Greeting, and On Hold messages for phone service with speed and efficiency, with professional voice over artists, in all necessary languages, studio recording and the delivery of the messages in the required formats. In case the Voicemail, Greeting, and On Hold messages need background music, the WebAudioStore provides their music library to mix with the voice overs.

How we work

At WebAudioStore we help clients to produce their personalized Voicemail, Greeting, and On Hold message with:

• Suggestion of professional voices from the WebAudioStore’s voice over artists bank, according to the Company’s profile.
• Personalized scripts.
• Translation to other languages.
• Recording in studio audio.
• Production, recording, editing, mixing, and mastering of the audio.
• Pleasant background music and thematic, for example, for Christmas and New Years.
• Delivery of specific formats for the implementation of Voicemail, Greeting, and On Hold message on phone service systems.

After the voices are selected by the client and the final scripts are delivered, we are ready to begin the recording of the Voicemail, Greeting, and On Hold messages with the selected voice over artists.

The recordings will be edited according to the script, mixed with background music. Finally, the Voicemail, Greeting, and On Hold messages will be sent to the client for approval.

Thematic Voicemail, Greeting, and On Hold messages for phone service

During the holidays at the end of the year, is it nice to take advantage of the time on hold during calls to wish merry Christmas and happy new year to clients and partners.

At WebAudioStore we produce Voicemail, Greeting, and On Hold messages for Christmas and New Year recorded by professional voice over artists, mixed with thematic Christmas and New Year songs.

You can also personalize the Voicemail, Greeting, and On Hold messages according to the seasons, with inspiring background music, to promote seasonal products and services or the launch of new products, to impulse the time on hold for telephone service.

Speak with our team, we have the best suggestions for Voicemail, Greeting, and On Hold messages for the phone service of your company.